Nestlé has issued a warning about a model of metal mugs featuring the Starbucks logo, due to the risk of burns and lacerations. The Consumer Product Safety Commission (CPSC) announced this on March 21, Thursday.
The Swiss company is seeking to remove 440,000 mugs from the U.S. market, which were manufactured in China.
These Starbucks cups were part of four gift sets sold during the 2023 holiday season.
They have a capacity of 11 and 16 ounces (0.3 and 0.5 liters) and are made of ceramic with a metallic coating.
In its warning, Nestlé stated: “Consumers should immediately stop using the recalled cups and return them to the place of purchase or contact Nestlé USA for a full refund.”
Starbucks mug recall: injuries
At least 12 incidents have been reported where the cups overheated or broke, causing ten injuries, including nine serious burns or blisters on fingers and hands, and one cut on a finger.
Authorities recommend consumers immediately stop using the mugs and return them to the place of purchase or contact Nestlé USA for a full refund.
The gift sets were sold at Target, Walmart, and the Nexcom chain of military retail stores between November 2023 and January 2024, priced between $10 and $20.
How to Return Starbucks Cups?
Consumers can receive a cash refund or a gift card when they return the cup to the store where they bought it, or a check from Nestlé USA when they visit the following website.
To request a refund, choose the “Leave us a message” section, click on “Complaint”, select “Withdraw” from the drop-down menu, attach a photo of the cup or the identifier code of the gift set, complete the form, and press send. No proof of purchase (receipt) is required to receive a full refund.
Images of the Starbucks recall mugs
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Starbucks Statistics in Mexico and Worldwide
- Statistics show that Starbucks has grown at a rapid pace worldwide, and Mexico is no exception. The chain has achieved great success in Mexico thanks to its combination of high-quality drinks, delicious food, and a unique customer experience.
- Starbucks faces growing competition from other coffee chains, such as Tim Hortons, which opened its first branches in Mexico City in 2023.
- However, the Siren’s coffee chain has a significant advantage in terms of its brand and customer experience.
- Starbucks arrived in Mexico in 2002 and has since grown at a rapid pace. By the end of 2023, Starbucks had more than 790 stores in Mexico, making it the country with the second-largest presence of the chain in Latin America.
- Sales in Mexico reached $1.9 billion in 2023, representing a growth of 15% compared to the previous year.
- Beverages are the main product sold by Starbucks in Mexico, accounting for 70% of its total sales.
- Food represents 20% of Starbucks’ sales in Mexico, and take-away products account for the remaining 10%.
- It has more than 38,000 stores worldwide, making it the largest coffee chain in the world.
- Starbucks’ global sales exceed $36 billion.
- The American coffee chain reached its highest brand value since 2010.
- It is estimated that the brand has a value of approximately $61.535 billion.
