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Boosting Social Media Engagement: Tips for Building Strong Customer Relationships

With social media being such an integral part of modern-day marketing strategies, businesses cannot afford to ignore it.

Social media engagement has become an integral part of modern-day marketing strategies. With the increasing number of consumers present on social media, it has become imperative for businesses to create a strong online presence by engaging with their audience.

Here are some tips to help boost your social media engagement.

Valuable content is key

Creating content that is informative, entertaining, and relevant to your audience is the first step towards building strong customer relationships. Your content can take many forms, including blog posts, videos, infographics, and more. Ensure that your content is visually appealing, easy to consume, and aligns with your brand message.

Run Contests and Giveaways

Contests and giveaways are an easy way to increase engagement on your social media posts. Encourage your followers to take certain actions, such as visiting a landing page on your website or tagging their friends. This is an effective way to grow your social media following and engagement. Tools like Rafflecopter can help you run successful contests and giveaways.

Ask Questions and Run Polls

Encourage your audience to share their opinions and thoughts by asking questions and running polls. This helps you understand your audience better and create content that resonates with them. Engage with your audience by responding to their comments and messages promptly, and show them that you value their feedback.

Authenticity is key

Be authentic and find a social media marketing voice that embodies your brand and values. Consistency in messaging across all your social media platforms is important in building strong customer relationships.

Measure your Social Media engagement

Use social media analytics to monitor your engagement rate and see what type of content is resonating with your audience. This can help you refine your social media strategy and create more effective content in the future.

How to measure engagement

There are several ways to measure social media engagement, including:

  • Likes, shares, comments, and other engagements on a post
  • Audience growth and rate of followers
  • Followers vs. following ratio
  • Active fans
  • Organic vs. paid reach
  • Clicks, clickthrough rates, and watch time/video views (for video content)
  • Engagement rate, which measures the number of engagements your content gets as a percentage of your audience

To calculate the engagement rate, divide the total number of engagements on a post by the total number of post views and multiply by 100.

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