A woman in an apparent state of vulnerability entered a Starbucks on Michoacán Avenue, in the heart of Mexico City’s Condesa neighborhood, and threatened employees and customers with a knife. According to the Mexico City police, the woman brandished the weapon, causing panic among those present.
Eyewitnesses described the scene as chaotic, with patrons rushing to exit the premises while employees tried to defuse the situation until authorities arrived.
How did the authorities respond?
Mexico City’s Secretariat of Citizen Security (SSC) reported that police officers promptly arrived at the scene after receiving an emergency call. “The police detained a woman in an apparent vulnerable state who was threatening employees with a sharp object,” the SSC stated in a press release.
The woman, who appeared to have sustained several injuries, was assessed by paramedics before being taken into custody and presented to a Civic Judge. The police are investigating whether the injuries were self-inflicted or related to the incident.
While the company has not issued an official statement, it typically collaborates with local authorities to ensure the well-being of its employees and customers during such incidents.
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Video captures moment of attack
A video posted on social media X captured the moment when the woman entered the cafeteria and tried to attack the employees and customers.
Mujer intenta atacar a empleados del @Starbucks en la Condesa, mi colega @IrvingPineda documentó el momento.
La mujer fue detenida. @AlcCuauhtemocMx. #CdMx. #Video 🎥👇🏽— JORGE BECERRIL JB/8 (@MrElDiablo8) January 9, 2025
Starbucks Statistics in Mexico
- Starbucks is the leading coffee chain in Mexico, holding a 48% market share in 2023.
- The company operated 820 stores in the country as of 2023, a significant growth from its initial 4 stores in 2002.
- Regarding loyalty programs, Starbucks Rewards Mexico had 1.2 million loyal customers by June 2024.
- The ready-to-drink coffee market in Mexico is projected to generate $106.42 million in revenue in 2024, with an expected annual growth rate of 4.91% through 2029.
- Meanwhile, the instant coffee market in Mexico is estimated to reach $2.18 billion in 2024, with a projected annual growth rate of 13.12% in the e-commerce segment through 2029.
- 38% of coffee consumers in Mexico have high annual household incomes, and 16% are innovators or early adopters of new products.
Source: Statista
